Terms of Service

1. About these terms

These terms are an agreement between Sam Mulliner, doing business as Valvayn (“we”, “us”) and the organisation that uses Ward (“Customer”, “you”). They also govern use of this website. If you and we have signed a separate agreement or order form for Ward, that document prevails where it conflicts with these terms. The person accepting these terms confirms they are authorised to bind the Customer.

2. The service

Ward consists of a browser extension, a control plane and an admin console (the “Service”). Hosting model: Ward-operated: Valvayn hosts the control plane for you. Customer-hosted deployment (the same software on your own infrastructure) is available on request.. The capabilities of the Service and their status are described on our product page. Features marked “Coming” are not part of the Service until we make them generally available, and we do not commit to delivering them. Early-access or pre-release features are provided as they are, may change or be withdrawn, and should not be relied on for production use unless we agree otherwise in writing.

3. Your accounts

You are responsible for your administrators, the roles you grant them, keeping credentials and enrollment tokens confidential, and all activity under your accounts. Tell us promptly at [email protected] if you suspect unauthorised access.

4. Your responsibilities

• Lawful deployment. You deploy Ward only on browsers and devices you are entitled to manage, and you are responsible for having a lawful basis to do so, informing your users, and consulting employee representatives where the law requires it.
• Configuration. You decide which policies, detectors and data-collection settings to use. Ward reduces the risk of data leaving through the browser; it does not guarantee that every piece of sensitive data will be detected, and it does not protect other browsers, native applications or mobile devices.
• Acceptable use. You comply with our Acceptable Use Policy.

5. Your data

You own the data you and your users put into the Service (“Customer Data”). We use it only to provide, secure and support the Service. Where we process personal data on your behalf, our Data Processing Addendum forms part of these terms. By design, the extension inspects content locally and sends us metadata only; see Security & Privacy.

6. Fees

Fees, billing periods and payment terms are set out in your order form. Pricing: Pricing is per protected browser per month and is agreed per customer during the pilot. Contact [email protected] for a quote.

7. Our intellectual property

We own the Service, including its software and documentation. We grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. You will not copy, modify, resell or reverse engineer the Service except as the law allows. If you give us feedback, we may use it without obligation to you.

8. Confidentiality

Each party will protect the other’s confidential information with at least reasonable care and use it only to perform under these terms.

9. Security

We maintain the security measures described on our Security & Privacy page and in the Data Processing Addendum. We do not claim any third-party certification unless we state it in writing.

10. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Detection is based on patterns and signals and can produce false positives and false negatives. Except as expressly stated in these terms, the Service is provided without other warranties, to the extent the law allows.

11. Liability

Neither party excludes liability that cannot be excluded by law. Subject to that, neither party is liable for indirect or consequential loss, or for loss of profits, revenue or goodwill, and each party’s total liability under these terms is limited to the fees paid by the customer to Valvayn in the 12 months before the event giving rise to the claim.

12. Suspension and termination

We may suspend access if needed to prevent serious harm to the Service or others, or if you materially breach these terms, and we will tell you promptly why. Either party may terminate for material breach that is not remedied within 30 days of notice. On termination, your right to use the Service ends; we delete Customer Data within 30 days as described in the Data Processing Addendum. Remove the extension from your managed browsers through your MDM.

13. Changes

We may update the Service and these terms. We will give reasonable notice of changes that materially reduce the Service or your rights.

14. Governing law

These terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. The courts of the state and federal courts located in Texas, United States have jurisdiction.

15. Contact

Sam Mulliner, doing business as Valvayn, Texas, United States. The full postal address is provided in contracts and on request to [email protected].. Valvayn is a sole proprietorship operated by Sam Mulliner in Texas, United States. It is not a registered company and has no company registration number.. Legal notices: [email protected].